May 31, 2017

Information for tenants

Getting started

Once you have viewed the property and arrived at a decision to make an application to proceed with a rental we require:

All applicants to complete a referencing/application form. You will be required to provide personal details including your name, address, occupation, and salary.

We pass your information to an external referencing company and will only be able to agree to a tenancy subject to satisfactory replies from the searches made. The referencing company will seek to establish your financial credibility and will make contact with your previous Landlord/Agent and employer or accountant. These are routine procedures taken to protect all parties.

Should you have County Court Judgements registered against you it may prove difficult to grant you a tenancy unless satisfactory evidence of the clearance of debt is produced prior to the commencement of the tenancy.

If you are granted a tenancy because of the information you have provided, which subsequently proves to be false, you may be committing an offence and your tenancy may be at risk. Hence it is vitally important to provide accurate information.

Should you be unable to provide satisfactory references or credit checks, you may still be offered a tenancy subject to a suitable Guarantor being provided. The Guarantor will need to provide satisfactory references and credit checks and will be expected to sign a form to guarantee your legal commitments in the tenancy, including payment of rent. You will only be offered a tenancy of the property, subject to the above requirements and the terms of the tenancy agreement, the payment of the application fee, the deposit, the agreed advanced rent, and the Landlord’s agreement that the tenancy can proceed.

To support your application, you will need to visit our office and provide us with a copy of a current passport and proof of right of residency, if applicable.

As the tenant(s) you should satisfy yourself as to the contents and the amount of furniture being provided by the landlord , if applicable. You should make you’re your own enquiries as to telephone, internet, television reception etc. Most Flats/Apartments have a clause in the Head Lease prohibiting installation of satellite dishes and most do not allow pets. Properties are taken as seen unless otherwise specified.

Many landlords do not accept pets or smoking within the property. If you have pets or smoke, please make this clear before submitting your application form so that we can check that it is worthwhile proceeding. If the landlord agrees to accept a pet/s a pet clause will be included in the tenancy agreement. The property should be cleaned to the same standard as at the commencement of tenancy with fair wear and tear being applied. Your tenancy agreement will list your responsibilities regarding the acceptance of a pet/s.


At the beginning of the tenancy the landlord normally commissions an independent inventory clerk to prepare and inventory of the property. The inventory clerk will then meet you at the check in date and run through the inventory with you and take the opening meter readings. The inventory is then sent to you, and you have 7 days from the day the inventory is sent to you to add or dispute any points in the inventory.

The landlord pays for the inventory, the check in and check out.

End of the term

At the end of the tenancy agreement, you should prepare to hand the property back to the Landlord/Agent on the Check-out date. A mutually convenient appointment will be made with the Inventory Clerk, who will meet you at the property, take meter readings, collect keys, and ensure that we have your forwarding address for the payment of all closing accounts. Under no circumstances should you allow the authorities to disconnect supplies.

The authorities should be informed that the managing agent will contact them when the property is handed over and provide details of the new account holder.

This may be the owner or a new tenant.

Inventory items should be placed in their respective rooms to facilitate easy checking on handing over. Carefully read the inventory/statement of condition that you received at commencement of your tenancy as this will be a benchmark as to the condition expected at the check-out. Carpets and soft furnishings should be cleaned to a professional standard if done so at the start of your tenancy and this will be clarified when you move in. Liaise with us and arrange a convenient time for handing over the premises. We can recommend local trades people to carry out all cleaning/preparation if required.

Summary of Fees to Tenants

As well as paying the agreed monthly rent in advance, you will also be required to make the following permitted payments to Eltze Estates ‘the Agent.’

  • Holding deposit: A holding deposit of £175.00 is payable capped at no more than 1 week’s rent and is offset against the first month’s rent if the tenancy proceeds. The holding deposit may be retained by Eltze Estates ‘the Agent’, if the applicant; fails the reference process, provides false or misleading information that would affect the Landlords decision to grant the tenancy, the applicant withdraws from the tenancy or the applicant fails to take all reasonable steps to enter into the tenancy agreement.
  • Rent: The first and subsequent rents are payable in advance.
  • Security deposit: The security deposit is equivalent to five weeks’ rent.

During the tenancy, the following payments are payable to Eltze Estates ‘the Agent’.

  • Changes to the agreement: Payment of up to £48 including vat if you want to change the tenancy agreement.
  • Early termination: Following a request of early termination to the tenancy the tenant shall be liable to the landlord’s/agent’s reasonable costs, (£72 including vat) in re-letting the property, (including the rent due) until the start date of the replacement tenancy.  
  • Late rent: An interest charge for late payment is calculated at a rate of 3% per annum above the Bank of England base rate.
  • Lost keys/fobs: Payment of up to £36 including vat per key/fob plus the cost of a locksmith, if required.

Eltze Estates is also a member of the government approved redress scheme The Property Ombudsman that provides redress in the unlikely event of a dispute being unable to be resolved. We are also a member of Money Shield giving peace of mind for landlords and tenants that your money is protected. 

Download our MoneyShield Certificate here.